1. Introduction
Radiant Moon Academy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website radiantmoon-academy.com, use our services, or interact with us in any way.
By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Name and contact information (email address, phone number, mailing address)
- Payment information (processed securely through third-party payment processors)
- Educational background and photography/videography experience
- Course preferences and enrollment information
- Communication records and correspondence
- Marketing preferences and consent records
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, click patterns)
- Cookies and similar tracking technologies
- Referral sources and website analytics data
3. How We Use Your Information
We use the collected information for the following purposes:
3.1 Service Provision
- Processing course enrollments and managing student accounts
- Delivering educational content and course materials
- Providing customer support and responding to inquiries
- Processing payments and managing billing
- Scheduling classes and sending course-related communications
3.2 Communication
- Sending course updates, announcements, and important notices
- Delivering newsletters and marketing communications (with consent)
- Responding to customer service requests and feedback
- Conducting surveys and gathering feedback
3.3 Website Improvement
- Analyzing website usage and performance
- Improving user experience and website functionality
- Developing new features and services
- Ensuring website security and preventing fraud
4. Legal Basis for Processing (GDPR)
For users in the European Union, we process personal data based on the following legal grounds:
- Contract: Processing necessary to fulfill our contractual obligations
- Consent: Where you have given clear consent for specific processing
- Legitimate Interest: For website analytics and improving our services
- Legal Obligation: Where required by applicable law
5. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
5.1 Service Providers
We may share information with trusted third-party service providers who assist us in:
- Payment processing and financial services
- Email marketing and communication platforms
- Website hosting and technical support
- Analytics and performance monitoring
- Customer relationship management
5.2 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Protect the rights, property, or safety of Radiant Moon Academy
- Prevent fraud or investigate potential violations
- Respond to court orders or legal proceedings
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to confidentiality agreements.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis
- Secure payment processing through certified providers
- Regular backup and disaster recovery procedures
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. We use the following types of cookies:
7.1 Essential Cookies
Required for basic website functionality, including:
- Session management and user authentication
- Shopping cart and form completion
- Security and fraud prevention
- Website performance and error reporting
7.2 Analytics Cookies
Help us understand how visitors use our website:
- Page views and user journeys
- Popular content and features
- Website performance metrics
- User behavior patterns
7.3 Marketing Cookies
Used for advertising and marketing purposes:
- Personalized advertising
- Social media integration
- Remarketing campaigns
- Conversion tracking
You can manage your cookie preferences through our cookie consent banner or your browser settings.
8. Your Rights and Choices
You have certain rights regarding your personal information:
8.1 Access and Portability
- Request access to your personal information
- Obtain a copy of your data in a portable format
- Verify the accuracy of your information
8.2 Correction and Update
- Correct inaccurate or incomplete information
- Update your contact details and preferences
- Modify your marketing communication settings
8.3 Deletion and Restriction
- Request deletion of your personal information
- Restrict certain types of processing
- Object to processing based on legitimate interests
8.4 Marketing Communications
- Unsubscribe from marketing emails at any time
- Opt-out of promotional communications
- Manage your communication preferences
To exercise any of these rights, please contact us at [email protected] or call +12047746580.
9. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary based on:
- The nature of the information collected
- Legal and regulatory requirements
- Business and operational needs
- Consent withdrawal or account deletion requests
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that any international transfers comply with applicable data protection laws through:
- Adequacy decisions by relevant authorities
- Standard contractual clauses
- Certification schemes and codes of conduct
- Binding corporate rules
11. Children's Privacy
Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.
12. Third-Party Links
Our website may contain links to third-party websites, plugins, and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our website
- Updating the "Last Updated" date at the top of this policy
14. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
15. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of Manitoba, Canada, without regard to its conflict of law principles. Any disputes arising under this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Manitoba.